LONGEVITY SOUL
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FAQ

Questions, answered.

Patients Doctors Partners & providers
Patients Doctors Partners & providers

Patients

Is my account really free?

Yes, when you join with an invitation code from a partner doctor, clinic or wellness centre.

Who can see my health information?

You decide. A doctor who invited you sees it only if you agree, and you can withdraw consent at any time. Wellness partners never see medical data.

Who provides the treatments?

Licensed clinics in Malaysia and partner clinics and laboratories in Japan. Each one assesses you before treatment.

How do I pay?

In your account, after the provider confirms your plan. One checkout covers treatments, tests and supplements.

Doctors

Do you pay referral commissions?

No. Under Malaysian Medical Council rules, doctors are not paid for referrals. You earn from your own consultations, tests, dispensing and clinical work.

Do my patients stay mine?

Yes. Your code links them to you, and you remain part of their care.

Is my name on the supplements?

Only as the prescribing doctor on the patient’s personalised label, not as a product brand.

Partners & providers

How is a wellness partner paid?

A partner share on your clients’ traced bookings, paid monthly with a statement.

What does it cost a provider?

A 15% platform fee on transactions. No set-up fee.